Shipping policy

Polendo Design Shipping Policy

Last updated: May 2026

At Polendo Design, we want shipping to be clear and transparent. Some products are made to order through fulfillment partners such as Printful, while selected Polendo Design Market items may be fulfilled through third-party suppliers such as Modalyst.

Order Processing and Fulfillment

Most Polendo Design made-to-order items are produced after an order is placed. Printful fulfillment usually takes 2–5 business days before the item ships. Fulfillment time does not include delivery time.

Some orders may take longer due to product availability, order volume, supplier delays, weather, carrier delays, holidays, customs processing, or address issues.

Polendo Design Market Items

Polendo Design Market products may be fulfilled by third-party suppliers. Processing times, shipping times, and shipping costs may vary by product, supplier, warehouse location, and customer destination.

Market items may ship separately from made-to-order Polendo Design items, even when purchased in the same order.

Estimated Delivery Times

For Printful-fulfilled items:

U.S. orders: Fulfillment usually takes 2–5 business days, followed by estimated delivery of about 3–8 business days depending on shipping method, destination, and carrier service.

International orders: Fulfillment usually takes 2–5 business days, followed by estimated delivery of about 5–20 business days depending on destination, customs, and carrier service.

For Polendo Design Market items:

Delivery times vary by supplier, product, warehouse location, and destination. Some items may qualify for faster shipping, while others may take longer. Any estimated delivery time shown at checkout or on the product page is an estimate, not a guarantee.

Shipping Rates

Shipping rates may be calculated at checkout or included in the product price depending on the item, destination, and fulfillment partner.

For U.S. customers, some product pricing may include standard shipping costs. For international customers, shipping rates, taxes, customs duties, import fees, brokerage fees, or VAT may vary by destination.

Tracking

Once your order ships, tracking information will be sent to the email address used at checkout when tracking is available.

If your order includes multiple items, the items may ship in separate packages and may receive separate tracking numbers.

Lost, Delayed, or Damaged Packages

If your package appears lost in transit, please contact us as soon as possible.

Lost-in-transit claims for made-to-order Printful items must be reported within 30 days of the estimated delivery date.

If tracking shows delivered but you did not receive the package, please contact us within 7 days of the delivery scan so we can help review the issue. We may ask you to confirm the shipping address, check with household members or neighbors, contact the local carrier, and verify delivery details.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us with photos of the item, packaging, and order details.

Customs, Duties, and Import Fees

International customers are responsible for any customs duties, import taxes, brokerage fees, VAT, or other fees required by their country.

Polendo Design is not responsible for customs delays, customs charges, import fees, or packages held by customs.

Incorrect Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned, delayed, or lost because of an incorrect or incomplete address, additional shipping or replacement costs may apply.

If a package is returned to sender, we will review the order and provide the available options. Reshipping fees may apply.

Split Shipments

Because Polendo Design uses multiple fulfillment partners, items in the same order may ship separately. You may receive more than one package and more than one tracking number.

Order Changes and Cancellations

Please contact us as soon as possible if you need to request an order change or cancellation.

Once an order enters fulfillment, production, or supplier processing, we may not be able to cancel or change it.

Contact

For shipping questions, contact us at:

hello@polendodesign.com

If you have trouble reaching us there, you may also contact:

polendodesign@gmail.com

Website:

polendodesign.com